Cloud Support Lead
Firm:
Consulting firm
Created:
12.01.2021
Hits:
433
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Our client delivers technology services focused on cloud adoption and transformation, data engineering and science, artificial intelligence, serverless application development, application modernization, and the Internet of Things.
Through a partnership with Amazon Web Services, our client enable its customers to achieve extraordinary things and shape how the world innovates |
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Your qualifications
- Setup and Maintain the tools and systems required to provide committed support SLAs (Zendesk, Datadog..)
- Setup, maintain and improve the support process workflow (playbooks and runbooks)
- Onboard customers with SLA agreements into the support platforms
- Provide Customers Tickets resolution
- Train and lead the 24/7 support team
- Provide in depth analysis of support operational metrics
- Maintain cross functional influence with the Service Delivery Team
- Service Delivery engagement (Migrations and DevOps)
Your skills
- BA or BS or equivalent experience is required; MA or MS is a plus
- 6+ years of experience
- Excellent Experience in Customer Support: Ticketing and Monitoring Systems
- Advanced System Administration skills (Backup, Patching, PowerShell and Bash Scripting)
- Advanced DB administration skills (MySQL, MS SQL, PostGres..)
- Good IT Security knowledge
- Any Cloud provider hands-on experience
- Advanced Windows and Linux skills (MSCE or RHCEL is a plus)
- Good Networking Knowledge (CCNA is a plus)
- DevOps experience is a Plus
- DataDog Technical Specialist is a Plus
- AWS Certification is a Plus
Our selection criteria
- Very curious
- Team spirit
- Open for discussions and new ideas
- Oral & written communication skills
CV to info {at} net - recrute . com