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Cloud Support Engineer


Consulting firm





Our client delivers technology services focused on cloud adoption and transformation, data engineering and science, artificial intelligence, serverless application development, application modernization, and the Internet of Things.

Through a partnership with Amazon Web Services, our client enable its customers to achieve extraordinary things and shape how the world innovates

Your qualifications
  • Setup and Maintain the tools and systems required to provide committed support SLAs (Zendesk, Datadog..)
  • Setup, maintain and improve the support process workflow (playbooks and runbooks)
  • Provide Customers Tickets resolution
  • Support customer issues such and solving usage problems and fulfilling service desk requests that need IT involvement.
  • Escalate incidents to appropriate and higher level support team
  • Performs basic problem solving and assistance on various software applications
  • Provide individual instruction and/or training to users
  • Performs routine technical assistance and maintenance duties.
  • Provide in depth analysis of support operational metrics

Your skills
  • BA or BS or equivalent experience is required; MA or MS is a plus
  • 1 year of experience
  • Familiar with Customer Support: Ticketing and Monitoring Systems
  • Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
  • Moderate System Administration skills (Backup, Patching, PowerShell and Bash Scripting)
  • Knowledge with any Cloud provider 
  • Knowledge with Windows and Linux 
  • CCNA Certification is a plus
  • DB administration skills is a plus. Familiarity with relational databases.
  • Records maintenance skills.
  • Strong interpersonal and communication skills
  • AWS Certification is a major Plus

Our selection criteria
  • Very curious
  • Team spirit
  • Open for discussions and new ideas
  • Oral & written communication skills
CV to info {at} net - recrute . com