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Cloud Support Lead

Entreprise:

Consulting firm

Formation:

Bac + 3

Expérience:

5-10 ans

Ville de travail:

Beirut

Début du travail:

12.01.2021

Durée:

Unlimited

Offres d'emploi:

Créée le:

12.01.2021

Clics:

107

Our client delivers technology services focused on cloud adoption and transformation, data engineering and science, artificial intelligence, serverless application development, application modernization, and the Internet of Things.

Through a partnership with Amazon Web Services, our client enable its customers to achieve extraordinary things and shape how the world innovates

Your qualifications

Setup and Maintain the tools and systems required to provide committed support SLAs (Zendesk, Datadog..)
Setup, maintain and improve the support process workflow (playbooks and runbooks)
Onboard customers with SLA agreements into the support platforms
Provide Customers Tickets resolution
Train and lead the 24/7 support team
Provide in depth analysis of support operational metrics
Maintain cross functional influence with the Service Delivery Team
Service Delivery engagement (Migrations and DevOps)

Your skills

BA or BS or equivalent experience is required; MA or MS is a plus
6+ years of experience
Excellent Experience in Customer Support: Ticketing and Monitoring Systems
Advanced System Administration skills (Backup, Patching, PowerShell and Bash Scripting)
Advanced DB administration skills (MySQL, MS SQL, PostGres..)
Good IT Security knowledge
Any Cloud provider hands-on experience
Advanced Windows and Linux skills (MSCE or RHCEL is a plus)
Good Networking Knowledge (CCNA is a plus)
DevOps experience is a Plus
DataDog Technical Specialist is a Plus
AWS Certification is a Plus

Our selection criteria

Very curious
Team spirit
Open for discussions and new ideas
Oral & written communication skills

CV to info {at} net - recrute . com