Cloud Support Engineer

Entreprise:

Consulting firm


Formation:

Bac + 3


Expérience:

0-2 ans


Ville de travail:

Beirut


Début du travail:

14.01.2021


Durée:

Unlimited


Offres d'emploi:

2


Créée le:

14.01.2021


Clics:

66


Our client delivers technology services focused on cloud adoption and transformation, data engineering and science, artificial intelligence, serverless application development, application modernization, and the Internet of Things.

Through a partnership with Amazon Web Services, our client enable its customers to achieve extraordinary things and shape how the world innovates


Your qualifications
  • Setup and Maintain the tools and systems required to provide committed support SLAs (Zendesk, Datadog..)
  • Setup, maintain and improve the support process workflow (playbooks and runbooks)
  • Provide Customers Tickets resolution
  • Support customer issues such and solving usage problems and fulfilling service desk requests that need IT involvement.
  • Escalate incidents to appropriate and higher level support team
  • Performs basic problem solving and assistance on various software applications
  • Provide individual instruction and/or training to users
  • Performs routine technical assistance and maintenance duties.
  • Provide in depth analysis of support operational metrics

Your skills
  • BA or BS or equivalent experience is required; MA or MS is a plus
  • 1 year of experience
  • Familiar with Customer Support: Ticketing and Monitoring Systems
  • Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
  • Moderate System Administration skills (Backup, Patching, PowerShell and Bash Scripting)
  • Knowledge with any Cloud provider 
  • Knowledge with Windows and Linux 
  • CCNA Certification is a plus
  • DB administration skills is a plus. Familiarity with relational databases.
  • Records maintenance skills.
  • Strong interpersonal and communication skills
  • AWS Certification is a major Plus

Our selection criteria
  • Very curious
  • Team spirit
  • Open for discussions and new ideas
  • Oral & written communication skills
CV to info {at} net - recrute . com