Our client is a multinational leader specialized in the fintech trading, risk management and processing solutions for investment sector. From their 19 offices and 2400 employees from over 60 different nationalities; this diversity, made them proactive in their work and helped them develop, implement and support their platform used by the financial, investment and banking sector in the world.
They are currently looking for a Technical Analyst to join their team. The Technical analyst teams provide effective structured technical support for the client multiple Applications and Ecosystems for both internal and external clients. You will be responsible for solving problems raised to the teams and identifying the underlying root causes to improve the overall service of the team. You will work closely with the application users, third party providers, such as the Infrastructure Groups, to provide an optimal level of support. You will continuously learn cutting edge technologies, languages and methodologies. The departments with Technical Analyst jobs are: Client services, Quality Assurance, Information Systems Operations, Configuration Environment Management, Operate, Production & Architecture, Release Management.
Your Role
Develop technical and functional expertise with the client product solutions through initial onboarding, on the job experience, and other learning opportunities
Prioritize and manage work queue with incoming requests from multiple departments; communicate progress at regular intervals
Document support processes, releases, and troubleshooting guides in coordination with other teams
Take lifecycle ownership for Problems
Perform technical support fixes through development and script writing
Provide daily system monitoring, production issue troubleshooting, end user issue resolutions
Support and configure production environments
Coordinate between various infrastructure teams such as server team, network team, database team, and development teams on installation, troubleshooting, and problem resolution
Your Profile
Bachelor or Master’s degree in engineering or computer science from a reputable university
0-2 years relevant experience in technical domains
Programming Skills: Java (C, C# and python are a plus)
Database Skills: SQL query building and performance analysis (Database administration skills for Sybase and Oracle are a plus)
Operating Systems power user skills: Linux (Bash scripting is a plus)
Ability to continuously learn in an evolving technology domain
Ability to work under pressure in operations and support scopes
CV to cv {at} net - recrute . com